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Frequent Questions and Answers

We have included some information which you may find helpful. If you can not find an answer to your question, please click on the email link below or call and speak to our helpful staff who will be able to help:

Phone: +64 4 5762100

Email:

Q How do I set up an account?

AWe are wholesalers only, and can only supply to businesses who have completed a credit account application. Please download the application form here:

Application for Credit Account.pdf

Q I wish to make a complaint - who should I speak to?

AIn the unlikely event you wish to make a complaint about our service, products or staff, please in the first instance contact our Head Office (+64 4 576 2100) and you will be directed to the appropriate person.

Q I wish to read your Terms of Trade

ATo view our terms of trade please download the pdf document:

Terms and Conditions July 2009.pdf

Q We have a requirement for a special product. Can Bamford’s assist with this?

AYes, please give us a call - not all products we provide are shown on the website and we will do our very best to help you. If we can't assist, chances are we will know who can help you.

Q We wish to obtain a quote for a specific product - who should we talk to?

AContact our Sales Manager who will be happy to assist - 0800 573 9109.

Q What is the standard delivery time frame?

AWe attempt to despatch all orders received prior to 3.30pm the same day. As a guideline, delivery should be made within 24 hours unless you are south of Christchurch in which case delivery is 48 hours, however this can not be guaranteed. Please contact us if you wish to arrange a special delivery or check on a late delivery (+64 4 576 2110).